Over the past several years I have given several presentations regarding safety and security.  The common question I get is that all safety and security training and information focuses on the problem and doesn’t necessarily give a solution.  That’s why I have always focused on giving solutions rather than stating the problem.  Obviously, we know there’s a problem or I wouldn’t be there to discuss solutions.  Let’s dig into what an incident response plan is and how to start implementing one for your facility. 

What is an Incident Response Plan?

People may argue with me, but there is a big difference between a safety plan and an incident response plan.  A safety plan encompasses all safety concerns that can happen on a daily basis.  An incident response plan focuses on major events that could have a traumatic impact on the quality of life for you and patrons.  An incident response plan should be simple and to the point.  The biggest thing that can be accomplished by an incident response plan is giving your staff a proactive way to respond to a reactive situation.  People always revert back to the way they were trained in high stress situations.  Not being trained could result in unneeded panic that leads to a significant increase in the potential for injury.

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