One often overlooked occupation for workplace violence is call centers. Unfortunately, threats are not uncommon in a call center setting. For this reason, it is essential for a computer panic button for call centers to supplement any incident response plan in a call center.

Why Use a Computer Panic Button for Call Centers?

The reason for this is two-fold. First off, a call center can have many people working in one place. The threat of workplace violence is paramount in this kind of situation, whether it is a co-worker dispute or an active gunman making their way into the building.

Another reason to use a computer panic button for call centers is in case of threats. We, unfortunately, hear of dangers of this kind of nature every day. It is sometimes hard to tell which threats are real and which threats are empty. For this reason, the use of a computer panic button from CRS Notify is essential.

The CRS Notify computer panic button for call centers is directly connected to 911 via E911 platform integration. In other words, police are alerted immediately in the event of an alert being raised. This cuts down on the response time when seconds matter the most in an emergency.

What is the Benefit of a Computer Panic Button for Call Centers?

One reason a computer panic button for call centers would be useful would be to contact others within a short distance. Perhaps a call center rep feels uneasy about an unruly client on the phone. The receptionist could raise a low alert, letting colleagues know of the incident as it unfolds.

Another reason a computer panic button for call centers would be useful would be in the case of imminent danger to staff. A high alert should only be raised if it is safe to do so. Again, the E911 platform integration dramatically cuts down on the response time when seconds matter the most.

How to Keep Safe While Working in a Call Center

Unfortunately, threats towards call center reps are a part of the job. There is no way to figure out a way to sift out the empty threats from those that are legit. A good way to help in this context is to keep up with every threat that happens. The use of low alerts from CRS Notify software would be beneficial in this kind of situation as well.

An incident response plan should also be in place. What should staff do in case of a threat over the phone? Should they raise a low alert, alerting a supervisor to the situation? Or should they keep up with a list of these situations? What about in case of an active gunman? Should the call center staff shelter in place, or should they make their way out the door?

A computer panic button from CRS Notify would definitely help in this kind of situation, but it is useless if the staff does not know how or when to use it! For this reason, the panic button would be an excellent supplement to any kind of incident response plan.

Conclusion

In conclusion, a computer panic button for call centers is an excellent addition to any incident response plan. The E911 platform integration dramatically cuts down on response time during an emergency when seconds matter the most. The CRS Notify computer panic button for call centers will help anyone in the who works in a call center feel safe while doing their everyday job.

Still Unsure About a Panic Alarm System?

Contact us for more information to make the best decision for your panic button system.

info@communityresponsesystems.com or 800-533-7201 M-F 8-5 pm CST